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Delivery Information

UK Shipping

Service

Expected Delivery Time

Price

Standard Delivery

3 - 5 days delivery

£2.00 or Free on orders over £10

Express Delivery (signed)

1 -2 days delivery £4.00 or Free on orders over £30

*Special Delivery (Tracked)

Next day (weekdays only)

£9.50  or Free on orders over £100
International Shipping

Service

Expected Delivery Time

Price

Standard Delivery

5 - 7 days

£6.00 or Free on orders over £100

Express International Delivery (signed)

3 - 5 days £12.50 or Free on orders over £125

Important Information

*For special delivery service, orders made by 1.00pm on weekdays, will be available the next working day, however Orders made on weekends may not be shipped untill monday morning meaning that the earliest posible delivery time will be Tuesday.*

Expected Delivery times may change due to weekends, bank holidays, and national holidays, as well as busy saled periods and unforseeable weather conditions.

All Orders made by 1.00 pm UK time will be shipped on the same day (this is subject to weekends, bank holidays, Christmas & other holidays).

For orders not elligible for free delivery, We will only charge you once per order, even if we send more than one parcel.

Shipment Information

If your goods have been dispatched we will be unable to stop the delivery process but you may return any unwanted goods. Please refer to the Returns Policy.

If the item you have ordered is out of stock or for any technical reason we are unable, we aim to get all issues resolved within 24hours however this would postpone the delivery time.

If your parcel has not arrived by the latest allocated date due to an error on our behalf, a refund for the p&p will be provided. If no p&p was paid, a discount can be negotiated if evidence can be provided.

Receiving of Parcels

If you are not available to receive your parcel, the carrier will leave a delivery card with information about how to proceed. We cannot provide exact dates and times.

Neoglory cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Lost Parcels

We will begin our missing parcels procedure if your order fails to arrive within:

  • 10 working days of despatch (UK only)
  • 20 working days of despatch (EU & International)

Please notify us if you have not received your parcel after the above time frames, then we can investigate your claim as quickly and efficiently as possible.

Take care when entering your delivery address as we cannot be held responsible for any non-delivered parcels if the address information was not entered correctly.

 

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