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FAQ

How long does delivery take?

Delivery times vary as we offer a selection of postage options. These options can all be found in the Shipping section.

What are the delivery charges?

Delivery charges vary as we offer a selection of postage options. Prices can be found in the shipping section.

Can I visit a Neoglory Retail Concession?

Yes you can visit any of the concessions. The locations and times of opening can be found in the contact us section.

Is gift wrapping available?

We don’t offer a gift wrapping service as we aim to get your items out to you as promptly as possible. However we do have a selection of beautiful boxes you can purchase. These can be found in the Gifts section.

Are the pictures the actual size of the products?

No the pictures are not the actual size. However all measurements can be found in the item descriptions, we also answer product queries via phone and e-mail. See the contact us page for details on how to get in touch.

Is VAT charged?

Vat is included in the prices listed. There are no additional or hidden charges for VAT.

What payment methods do you take?

We take all major debit and credit cards through sage pay. We also take payments via PayPal.

How do I measure ring size.

We have a ring size guide on the site. This can also be printed off.

Why should I register?

This enhances your whole shopping experience. You do not have to repeatedly enter your address details. You can track your orders and see your order history all at the click of a button. You can access wish lists and stay connected with Neoglory for up and coming offers and promotions.

What if I forget my password?

You can reset your password by clicking forgotten password and following the instructions.

How do I view my order History?

You can view your history in the account section and clicking on order history.

Can I order from overseas?

Yes you can order from overseas, all the overseas postage options are shown in the shipping section.

How do I redeem a gift card?

When redeeming a gift card you type the card number in the promotional code box at the checkout. This will then be discounted before you pay.

How do I use a promo code?

When redeeming a promo code you enter the code in the promo code box at the checkout. This will be discounted before you pay.

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